Companies using oracle inquira, market share, customers and. Natural language processing improves relevancy of search results. E38 view library download 12 mb installation and release documentation e3811003 view library download 20 mb intelligent search documentation e3811103 view library download 10 mb information manager documentation e3811203 view library download 9 mb analytics documentation e3810903. Oracle is a huge software company and its fusion suite is massive. Information manager, a knowledge management application for identifying. Many may wonder why oracle elected to acquire inquiras knowledge. Freshdesk is a cloudbased helpdesk software that streamlines customer. Financial software developer advent uses inquira to show its what you know and who you know. All organizations can benefit from their people sharing, innovating, reusing, collaborating and learning. Inquira has patented its natural language process and semantic search technology.
Inquira provides knowledge management and customer selfservice products that improve the efficiency of customer interactions in areas from customer support to sales by allowing information to be located more quickly. Standalone knowledge management is dead with oracles. Using inquira advanced search and a scalable knowledge management. At inquira, managing knowledge and all aspects of creating and finding it is our core competency. Inquira knowledge management the leading provider of.
Oracle inquira is a knowledge management solution designed for medium and. Apis for extening search beyond single knowledgebase. Knowledge management tools oracles acquisition of inquira. Today oracle announced that it has entered into an agreement to acquire inquira, a leading provider of bestinclass service knowledge management software that supports web selfservice and agentassisted service. Now squashing their fears concerns over security and functionality, companies are increasingly turning to softwareasservice for its subscription pricing model, rapid timetodeploy and flexible scalability. Knowledge management km comprises a range of strategies and practices used by an organization to identify, create, represent, distribute, and enable adoption of insights and experiences.
Read my blog post on what these critical software components are. Oracle has acquired inquira, a provider of bestinclass knowledge management solutions that support web self. Here is a list of 15 benefits that can result from knowledge management km and. However, inquira is a bestinbreed knowledge management solution. Inquira puts its knowledge solutions in the cloud even large enterprises today are embracing ondemand software to solve their business needs. Magazine article crm magazine investing in knowledge management. Oracle inquira provides bestinclass knowledge management solutions that. Oracle knowledge is the best in class enterprise knowledge management.
Companies using oracle inquira and its marketshare enlyft. Oracle knowledge management oracle customer experience cx. Oracle knowledge is the best in class enterprise knowledge management solution in the market today. Inquiras solutions improve customer service and satisfaction by. Jmr infotech offers oracles knowledge management solution that offers companies and organizations many tools to deliver the best and most seamless service.